Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by rm711slot ("Company", "we", "us", "our") and applies to all personal data collected from individuals ("User", "Player", "you", "your") who access or use the rm711slot website, mobile application, and associated services (collectively, the "Platform").

rm711slot is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy explains the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, the period for which it is retained, and the rights available to you as a data subject.

By creating an account, making a deposit, or otherwise using the rm711slot Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact our support team to request account closure.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial data, and online identifiers.
• "Processing" means any operation performed on personal data, whether by automated or manual means, including collection, recording, storage, use, disclosure, or erasure.
• "Data Controller" means rm711slot, being the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of rm711slot, such as payment service providers, KYC verification partners, and cloud hosting providers.
• "KYC" means Know Your Customer — the identity and age verification process required by regulatory and anti-money laundering obligations.
• "Cookies" means small text files stored on your device by the Platform that enable session management, preference storage, and usage analytics.
• "MYR" or "RM" means Malaysian Ringgit, the currency in which all transactions on the Platform are denominated.
• "Platform" means the rm711slot website, mobile application, and all related digital services.

3. Data We Collect

3.1 Data Provided Directly by You

When you register an account, complete the KYC verification process, make a deposit or withdrawal, or contact our support team, you provide us with personal data. This may include:

• Full legal name;
• Date of birth;
• Malaysian IC (MyKad) number, Passport number, or Driver's Licence number;
• Residential address (including postcode, city — e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam);
• Email address;
• Mobile phone number;
• Financial information, including bank account details and payment method data associated with deposits and withdrawals via Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX Bank Transfer;
• Identity documents and photographs submitted for KYC verification purposes.

3.2 Data Collected Automatically

When you access or use the Platform, certain technical data is collected automatically, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session data, including login timestamps, pages visited, and time spent on each section;
• Game activity data, including bet amounts, game selections, and outcomes (for fraud detection and responsible gambling monitoring purposes);
• Cookie and tracking data as further described in Section 9 of this Policy.

3.3 Data from Third Parties

In limited circumstances, we may receive personal data about you from third parties. This includes identity verification results from our KYC partners, fraud screening data from payment processors, and information provided by regulatory authorities in connection with anti-money laundering obligations.

4. Purpose of Processing

rm711slot processes your personal data for the following purposes:

5. Lawful Basis for Processing

rm711slot processes your personal data on the following lawful bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you have accepted, including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations and KYC verification mandates.
• Legitimate Interests: Processing is necessary for the legitimate interests of rm711slot, including fraud prevention, platform security, and improving the quality of our services, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your consent — such as receiving marketing communications — you have the right to withdraw that consent at any time by contacting our support team or adjusting your account preferences.

6. Data Sharing & Disclosure

6.1 Service Providers

rm711slot engages trusted third-party service providers to assist in delivering the Platform and its associated services. These providers act as data processors on our behalf and are contractually obligated to handle your data securely and only in accordance with our instructions. Categories of service providers include:

• Payment processing partners (including Malaysian payment gateway operators facilitating Maybank2u, CIMB Clicks, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and related services);
• Identity verification and KYC providers;
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Fraud detection and security monitoring services.

6.2 Legal and Regulatory Disclosure

rm711slot may disclose your personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where we are required to do so by applicable law, court order, or regulatory directive. Such disclosures will be limited to what is strictly necessary to fulfil the relevant legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of rm711slot's assets, your personal data may be transferred as part of that transaction. Where this occurs, we will take reasonable steps to ensure that the acquiring entity is bound by obligations consistent with this Privacy Policy.

6.4 No Sale of Personal Data

rm711slot does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. This is an absolute commitment.

7. Data Retention

rm711slot retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law. As a general guide:

• Account and registration data is retained for the duration of your account and for a minimum of five (5) years following permanent account closure, in accordance with AML and regulatory record-keeping requirements;
• KYC documents are retained for a minimum of five (5) years from the date of submission, as required by applicable anti-money laundering regulations;
• Transaction records (deposit and withdrawal history) are retained for a minimum of five (5) years in compliance with financial record-keeping obligations;
• Support correspondence is retained for up to three (3) years from the date of the last communication;
• Marketing consent records are retained for the duration of your consent plus a reasonable period thereafter for the purpose of demonstrating compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data management procedures.

8. Security Measures

rm711slot implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including payment credentials and identity documents;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security audits and vulnerability assessments of our infrastructure;
• Optional two-factor authentication (2FA) for player accounts;
• Automated fraud detection and anomaly monitoring systems.

While rm711slot takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are encouraged to use a strong, unique password for your account and to enable two-factor authentication where available.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the rm711slot Platform. They allow the Platform to remember your preferences, maintain your session, and collect anonymised usage statistics to help us improve the service.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You may configure your browser settings to refuse cookies or to alert you when cookies are being placed on your device. Please note that disabling essential cookies may impair your ability to log in or use core features of the rm711slot Platform. We do not currently respond to browser "Do Not Track" signals.

10. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in relation to your personal data held by rm711slot:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable period following your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Please note that we may be required to retain certain data for legal or regulatory reasons, in which case a full erasure may not be possible.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to certain conditions.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request promptly and respond substantively within a reasonable period.

11. Minors & Age Policy

The rm711slot Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you are not permitted to use this Platform or submit any personal data to us.

Where rm711slot becomes aware or has reasonable grounds to believe that personal data has been submitted by or in respect of a person under the age of 21, we will promptly delete that data and close the associated account. Any funds held in such an account may be forfeited in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has submitted personal data to rm711slot, please contact us immediately at [email protected].

12. International Data Transfers

rm711slot's primary Platform operations are directed at users in Malaysia, and the majority of personal data processing occurs within the region. However, certain service providers — including cloud hosting providers, KYC verification partners, and fraud detection services — may process personal data in jurisdictions outside Malaysia.

Where personal data is transferred to a jurisdiction outside Malaysia, rm711slot takes reasonable steps to ensure that appropriate safeguards are in place to protect your data, including contractual obligations on the receiving party that are consistent with this Privacy Policy and applicable data protection standards.

13. Third-Party Services & Links

The rm711slot Platform may reference or integrate with certain third-party services, including but not limited to Malaysian payment providers (Maybank, CIMB, Touch 'n Go, DuitNow, FPX, Boost, GrabPay, Public Bank, Hong Leong Connect) and game content delivered by licensed game studio partners.

Third-party payment providers have their own privacy policies governing how they handle data collected during payment transactions. rm711slot is not responsible for the privacy practices of external service providers beyond the data processing obligations set out in our agreements with them.

We strongly recommend that you review the privacy policies of any third-party service providers whose services you use in connection with your rm711slot account.

14. Amendments to This Policy

rm711slot reserves the right to update or revise this Privacy Policy at any time. Where material changes are made, we will endeavour to provide notice to registered Players via email or a prominent notice on the Platform, with reasonable advance notice where practicable.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to remain informed of how we handle your personal data. Your continued use of the Platform following any updates constitutes acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our support team through any of the following channels:

For data rights requests specifically — including requests to access, correct, or delete your personal data — please include "Data Rights Request" in your subject line or opening message. We aim to acknowledge all data-related enquiries within 48 hours and to respond substantively within 30 days, or sooner where circumstances permit.